Custom Text & Photo Process

Printed Items Containing Custom Text or an Uploaded Photo: When purchasing a printed item with custom text or an uploaded photo, please provide the necessary information in the custom text box on the product page. If the item allows to upload a photo, use the upload photo section on the product page to choose the file from your computer. Upon receipt of payment and custom details, Invitations by Ruth will create a digital proof and send it by email within 24 hours. Invitations by Ruth will make up to 2 revisions to the proof for changes. If the customer and Invitations by Ruth cannot reach an agreement on the proof design, Invitations by Ruth will refund the purchase price. If Invitations by Ruth & customer agree on a final proof design, no more changes or refunds may be made to the order. Invitations by Ruth won’t begin work printing the order until the customer agrees to print the proof. Print & shipping times are stated on the product pages. Print times quoted begin after Invitations by Ruth & customer agree on the proof design.

Digital Files Containing Custom Text or an Uploaded Photo: When purchasing a digital file with custom text or an uploaded photo, please provide the necessary information in the custom text box on the product page. If the item allows to upload a photo, use the upload photo section on the product page to choose the file from your computer. Upon receipt of payment and custom details, Invitations by Ruth will create a digital proof and send it by email within 24 hours. Invitations by Ruth will make up to 2 revisions to the proof for changes. If the customer and Invitations by Ruth cannot reach an agreement on the proof design, Invitations by Ruth will refund the purchase price. If Invitations by Ruth & customer agree on a final proof design, no more changes or refunds may be made to the order and Invitations by Ruth will email a high quality jpeg or provide instructions on how to download the high quality jpeg within 24 hours. Invitations by Ruth will also provide a print release that will expire 30 days after the date of the event listed on your invitation or 30 days after the date of purchase for cards that don’t contain an event date

Effective 10/7/2014